How is this different from a chatbot?

Chatbots follow scripts. Perspective conducts adaptive conversations that understand support context and produce structured ticket data your helpdesk can act on. Think concierge, not chatbot.

Will customers actually complete it?

~90% do. Conversations feel like help is already starting — not like they’re filing a ticket. Compare that to the ~46% average for static forms.

What systems does it integrate with?

Zendesk, Slack, HubSpot, webhooks, and a growing list of integrations. Structured ticket data flows directly into your stack.

How long does setup take?

Minutes. Describe what your support team needs to know before opening a ticket. No code, no survey logic.

Can it deflect tickets?

Yes. The conversation can surface help center articles and self-serve solutions in real time. Issues that don’t need a human get resolved before a ticket is ever created.

Concierge

Your support form captures a category. A conversation captures the full story.

Perspective replaces your static support form with an AI conversation that learns what happened, what they’ve tried, and how urgent it is — so every ticket arrives triaged, routed, and ready to resolve on first contact.

Get Started Free Explore Plans

Your support form captures a category. A conversation captures the full story.

Customers engage

~90% completion rate vs ~46% for static forms. Conversations feel like someone’s already helping.

Structured + deep

Captures the ticket fields your system needs, plus the troubleshooting context that enables first-contact resolution.

Triaged in real time

Tickets arrive in Zendesk, Slack, or HubSpot already categorized, prioritized, and routed to the right team.

From Form to Conversation

A conversation captures what a dropdown never could

Your form gets “Billing issue.” Your concierge learns they were double-charged, already tried the self-serve refund flow, and are about to dispute with their bank.
Follow-ups adapt to every answer — a billing issue gets different questions than a bug report or a feature confusion
Customers share more because it feels like help already started, not like they’re filing a ticket
The result: structured ticket data your system can act on, plus the context that enables resolution without back-and-forth

Popular Features

→ Inside the Concierge agent → Why static forms fail

Person having a conversation with Perspective AI

ConciergeTell us what you’re looking for.

Priority

Urgent

yoursite.com/support

Submit a Support Request

Email address *

you@company.com

Category *

Select a category...

Priority

Low / Medium / High

Describe your issue

Please provide details...

Submit Ticket

Stop Ticket Ping-Pong

This form is costing you first-contact resolution

A category dropdown and a text box means your agent starts every ticket by asking what already happened
Tickets bounce between teams because there’s not enough context to route correctly the first time
Urgent issues sit in the same queue as questions the help center already answers

Popular Features

→ Try it on your form → Compare to Typeform

Better Input, Better Resolution

When support knows more, they resolve faster

Every ticket arrives with the full story — what happened, steps taken, urgency, and customer sentiment — before an agent opens it
Agents decide how to resolve, not how to investigate — cutting time-to-resolution and reducing escalations
Self-serve answers get surfaced during the conversation, deflecting tickets that never needed a human

Popular Features

→ Browse feedback templates → Inside the Concierge agent

Prospect arrivesRequests a demo

Concierge qualifiesBudget, timeline, intent

Lead scored & routedQualified → sales team

Zendesk

Slack

Gainsight

Under 2 minutes, start to CRM

Perspective integrates with your favorite tools

Zendesk

Slack

Gainsight

Talk About Great Conversations

Dorit Sher

CEO

@ Experity

"Perspective is great! It's easy to talk to and really understands you. The best part? It gives you smart insights super fast. If you want a tool that's friendly and helps you get things done quickly, Perspective is the way to go."

Katie Rich

Vice President, Customer Delivery

@ AppDome

"Overall, it was a fun and simple experience. I appreciated the flexibility to complete the interview in my own time, the friendly and professional tone of the AI, and its conversational nature. The summary at the end was a nice touch."

Katie Yagodnik

Sr. Director of Digital Customer Success

@ Totango

"Perspective AI has been a game-changer for our team. It provides deep insights from our customers and team without adding to our workload. The ease of analysis saves us time and delivers objective, actionable insights effortlessly."

FAQ

Frequently Asked Questions

See what your form is missing.

Paste your support form. We’ll show you the difference a conversation makes.

Free to try · No credit card required · Ready in 60 seconds

Templates

Start with a template built for triage support requests

Customize in minutes. Deploy when you're ready.

Is this blocking your work right now?

Triage Support Requests

Understand the issue, urgency, and emotion before a ticket is created. Reduce customer effort and get every inquiry to the right team instantly.

Used 1,700+ times

Use Template

What does a successful first month look like for your team?

Onboard Clients Faster

Walk new clients through goals, requirements, stakeholders, and success metrics in one conversation. Your team gets a complete brief on day one — not ten emails of back-and-forth.

Used 2,000+ times

Use Template

How many people on your team are affected*?

IT Support Ticket Form Template

Replace static support forms with intelligent ticket intake that captures complete issue details and routes tickets to the right IT specialists automatically.

Used 2,355+ times

Use Template